Effective Date: 1/7/25
Welcome to Oliva Physis. Please read these Terms and Conditions (“Terms”) carefully before using our website www.olivaphysis.com (“Website”). By accessing or purchasing from our Website, you agree to these Terms. If you do not agree, please do not use our Website.
1. Overview
Oliva Physis is a Greek-based company that sells premium olive oil both online and through wholesale channels across the European Union (“EU”). Our goal is to provide high-quality products and a seamless shopping experience.
2. Acceptance of Terms
By accessing the Website and placing an order, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please refrain from using the Website.
3. Product Information
- All products on the Website are subject to availability.
- We strive to display accurate information, but we do not guarantee the completeness or accuracy of product descriptions, images, prices, or other details.
- We reserve the right to change or update product information at any time without notice.
4. Pricing and Payment
- Prices are listed in euros (€) and include all applicable taxes and fees.
- Payment methods accepted: [List payment options, e.g., credit/debit cards, PayPal, bank transfer].
- Payment must be completed at the time of purchase.
5. Ordering and Acceptance
- Orders are considered accepted once they are confirmed by us.
- We reserve the right to refuse or cancel any order if we suspect fraudulent activity, errors, or non-payment issues.
6. Shipping and Delivery
- Shipping is available only within the EU.
- Delivery is handled by third-party courier services, and delivery times are estimated at up to 14 days from the order date.
- Shipping costs are calculated at checkout and are subject to the policies of the courier company.
- Responsibility for delivery passes to the courier once the goods are shipped from our warehouse.
7. Returns and Refunds
- Due to the nature of food products, returns are generally not accepted unless the product is defective or damaged upon receipt.
- If you receive a faulty or incorrect item, contact us within 48 hours of delivery with photographic evidence for a replacement or refund.
- Refunds will be processed using the original payment method within 21 days of receipt and inspection.
8. Intellectual Property
All content on the Website, including images, logos, text, and trademarks, are owned by or licensed to Oliva Physis and are protected by intellectual property laws. Unauthorized use is prohibited.
9. Privacy Policy
Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it here.
10. Cookies
We use cookies to enhance your browsing experience. By using our Website, you agree to our Cookie Policy.
11. Limitation of Liability
Oliva Physis shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use the Website, products, or services.
12. Governing Law & Jurisdiction
These Terms are governed by Greek law. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Greece.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Continued use of the Website after modifications constitutes acceptance.
14. Contact Information
If you have questions about these Terms, please contact us at:
Email: [email protected]
Address: Greece, Crete, Chania.
Phone: +972 544324798
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